by Harry Hollander | Apr 8, 2014 | Customer Profile
Any time you have a large cutout in a project (one-piece tub deck, hearth, sink cutout, etc.) you run the risk of it getting broken either in transit or when the substrate shifts over time. Evan Kruger of SolidTops, LLC in Easton, MD has come up with a low tech way to...
by Harry Hollander | Mar 11, 2014 | Customer Profile
In 1984, a chance encounter with a long lost friend introduced Patrick McGrath to the world of solid surface, or “man-made stone,” as it was then known. McGrath was interested in learning more because he had just returned to England from a stint in San Francisco and...
by Harry Hollander | Feb 18, 2014 | Customer Profile
Every project has a bottleneck. That’s the step in the production process which takes more time than any other, and which directly affects when the job will be ready for installation. Todd Akins of Innovative Surfaces in Hastings, MN calls those bottlenecks his...
by Harry Hollander | Feb 11, 2014 | Customer Profile
Maintaining a five-day turnaround policy is a tall order for any fabrication company, but when you multiply that by 12 locations in four states it becomes nothing short of amazing. “We keep that schedule whether we are busy or not,” says John Beiersdorfer, president...
by Harry Hollander | Feb 5, 2014 | Customer Profile
“It might seem a little hokey to someone else,” says Dave Paxton of Paxton Countertops in Grand Ledge, Michigan, “but I keep a bunch of $5 Subway cards in my desk. When somebody does something different or something good, I give them the gift card and say, ‘Thanks....
by Harry Hollander | Jan 23, 2014 | Customer Profile
It’s hard to underestimate the importance of having really great installation crews. Not surprisingly, it’s a real challenge coming up with a compensation plan that is fair to both the installer and the company with a strong emphasis on the positive. Ed Wright of...
