by Harry Hollander | Jul 25, 2012 | Customer Profile
When it comes to hard and shiny, there are only so many things you can do to differentiate your fabrication business. “We could concentrate on being better at polishing the edges or making great deck seams, which we do as a matter of course,” says Scott Cheeseman,...
by Harry Hollander | Jul 18, 2012 | Customer Profile
Whether or not you are a fan of natural stone countertops, you can’t help but gain a keener appreciation of their beauty and usefulness after talking with Jeff Shaw. For that matter, anyone you talk to at Stone Trends in Sidney, British Columbia will wax poetic about...
by Harry Hollander | Jun 21, 2012 | Customer Profile
You might think that with the closest competitor 27 miles away customer service would be less of a priority. After all, where else would potential customers go for their countertops – right? Wrong. At least that’s not the attitude at Classic Marble Design, Inc. in...
by Harry Hollander | Jun 6, 2012 | Customer Profile
Mention to Matt and Laurie Qualey that their business is going to the dogs, and chances are pretty good you will be rewarded with a smile. That’s because the Qualeys have two passions. One is the granite and quartz business which they have nursed from lowly startup to...
by Harry Hollander | May 31, 2012 | Customer Profile
Just about everyone says they shine at customer service. At Blue Rock Stone Center, based in Westbrook, Maine, they’ve had decades to fine-tune the way they relate to their customers. And you know what? It’s working. Although established in 1920 as a paving company,...
by Harry Hollander | Apr 24, 2012 | Customer Profile
Last year, we were at a trade show exhibiting right next to SL Laser, a company that produces lasers for projection and measurement in the countertop, woodworking, and aerospace industries. They were telling us about how their company is dealing with growth, and how...
