Have you ever heard the saying “garbage in, garbage out”? It’s the perfect description for when you overlook the information input part of your process. If you aren’t thinking about how and why you are entering job info into your job management system, then you won’t...
Figuring out what makes your countertop shop unique can be tricky. You constantly have to be asking yourself: “Why should your customers buy countertops from you rather than another company?” As we know, having the lowest pricing to stand out never works out well. Why...
Chances are you are on this post because you’ve heard about CounterGo before. If you haven’t, well, buckle up because we’re going to be showcasing the features that never fail to impress during our demos! Please get ready to “oooh” and...
It’s too easy to deprioritize customer service when you’re overworked and you don’t have a large enough team to step in and help. And given today’s market, when the jobs are rolling in with little effort, it’s hardly motivating to put extra work into a part of your...
Many of you already know that a growing shop comes with a few growing pains. As more business comes in, your current process (and head) becomes strained. What once worked smoothly, starts to break down. Important details get missed, customers are upset, and the stress...
There is no one perfect way to run a countertop shop. Each business is unique and has it’s own way of doing things. However, the one thing all shops should have is….you guessed it…a process! Whether you’ve been in the industry for years or just...
