Why measure sales closing ratios?

We just added a help article on how to calculate a sales closing ratio, based on how many quotes you create compared to how many turn into jobs. The simple method in the help works for lots of people, but it’s not the whole answer.  Tracking quotes, leads and sales is...

4 ways to piss off your customers

Lately, we’ve been interviewing businesses about how they compete, what makes them unique, and how they thrive despite an uncertain economy.  There are some common factors that make them successful, but when it comes to their competition, the bar is pretty...

6 secrets of successful fabricators

We’ve talked to thousands of countertop fabricators over the years, and I’ve been trying to figure out what the great ones have in common.  Some fabricators thrive no matter what their competition , or the economy, is doing.  Here are six of the things I’ve learned...