by Harry Hollander | May 5, 2015 | Business
I’m Harry from Moraware, and I bought a new countertop recently. I documented the experience, here & here. And now, the rest of the story. This is a long one, so get yourself an extra cup of coffee. A bit over a month has passed since our home remodel, and...
by Harry Hollander | Apr 29, 2015 | Newsletter
Moraware News Last month Kathleen published the first in a series of blog posts about promoting great customer service. Maybe you just intuitively understand customer service. Maybe you’re already a great salesperson. But maybe you’ve also had a hard time...
by Harry Hollander | Apr 1, 2015 | Uncategorized
In episode 16, Patrick speaks with Jordany Nunes from NF Granite. Listen to this episode to learn How to use Big Box stores to grow your business How to grow your word-of-mouth business and depend less on Big Box stores How to hire the best people – especially...
by Harry Hollander | Mar 24, 2015 | Newsletter
Moraware News If you read about Harry’s experience buying a countertop, you probably remember his… er… chagrin at the poor customer service he received at a few of the showrooms he visited. Let’s just say he was underwhelmed. But we don’t...
by Harry Hollander | Feb 17, 2015 | Newsletter
Harry’s buying a countertop! Ok, so purchasing a countertop isn’t really big news, but Harry’s worked in the fabrication industry for almost 15 years without ever taking on the customer’s point-of-view first hand. Always generous with his...
