It’s too easy to deprioritize customer service when you’re overworked and you don’t have a large enough team to step in and help. And given today’s market, when the jobs are rolling in with little effort, it’s hardly motivating to put extra work into a part of your...
Many of you already know that a growing shop comes with a few growing pains. As more business comes in, your current process (and head) becomes strained. What once worked smoothly, starts to break down. Important details get missed, customers are upset, and the stress...
There is no one perfect way to run a countertop shop. Each business is unique and has it’s own way of doing things. However, the one thing all shops should have is….you guessed it…a process! Whether you’ve been in the industry for years or just...
I am finally able to leave work and go spend time with my family! An actual countertop fabricator said that. A few years ago we asked our users how software has helped their business, and their quality of life. The answers were overwhelmingly about the time they were...
Being a countertop fabricator most likely means that you don’t have enough hours in the day to get everything done, let alone improve what you’re already doing. Many fabricators are just trying to keep their heads above water! But if you are too busy to...
